Safety Instructions
This oven must only be installed by a suitably qualified and licenced person and in accordance with the instructions provided. Incorrect installation maycause harm to persons, damage property and void the product’s warranty.
IMPORTANT!
The power supply to the oven must be cut off before any adjustments or maintenance work is undertaken.
WARNING
When using this product, basic precautions should always be taken including the following:
► This oven is designed for domestic household use and for the cooking of domestic foodstuffs.
IMPORTANT!
Your built-in oven is an electrical appliance and as with any electrical appliance (particularly with electric heating elements), basic precautions must be followed in order to reduce the risk of fire, burns, electrical shocks and/or other serious injuries or even death.
► The appliance becomes hot during operation. Take care not to touch the hot parts inside the oven.
► This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a personm responsible for their safety.
► Children should be supervised to ensure that they do not play with the appliance.
► While in operation direct contact with the oven may cause burns!
► Ensure that small items of household equipment, including connection leads, do not touch the hot oven as the insulation material of this equipment is usually not resistant to high temperatures.
► Do not leave the oven unattended when cooking. Oils and fats may catch fire due to overheating.
► Do not put pans on the opened door of the oven.
► Do not use harsh cleaning agents or sharp metal objects to clean the door as they can scratch the surface, which could then result in the glass cracking.
► Do not use the oven in the event of a technical fault. Any faults must be fixed by an appropriately qualified and authorised Residentia Group service agent. Refer to the warranty section at the rear of this user manual.
► In the event of any incident caused by a technical fault, disconnect the power and report the fault to the service centre to be repaired.
► The rules and provisions contained in this instruction manual should be strictly observed.
► Do not allow anybody who is not familiar with the contents of this instruction manual to operate the oven.
► The oven should not be cleaned using steam-cleaning equipment, as damage can occur to the inner electrical components.
► The panels adjacent to the oven must be made of heatresistant material, or heat deflectors installed.
► Cabinets with a veneer exterior must be assembled with glues, which can withstand temperature of up to 100 degrees Celsius.
► Keep combustible materials such as: curtains, drapes, furniture, pillows, clothing, linens, bedding, paper, etc. at least 900mm from the front sides and rear of the oven.
► Do not use this oven in areas where fuel, paint or other flammable liquids or their associated vapours may be present.
► To reduce the risk of fire, do not place or install this oven in areas where the ventilation or circulation ducts may become blocked.
► The oven’s power cord must be connected to a properly grounded and protected, 220-240V electrical outlet. Always use ground fault protection where required by the electrical code.
► This oven is hard-wired and an extension cord should not be used.
► When transporting or storing the unit, keep it in a dry location, free from dust, excessive vibration or other factors, which may damage the unit.
► Do not operate any oven with a damaged cord or plug, after the heater malfunctions or has been dropped or damaged in any manner. Return the oven to an authorised Residentia Group service centre to be checked.
► If the supply cord is damaged, it must be replaced by a special cord or assembly available from Residentia Group or its authorised service agent.
► Use this oven only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons.
► Never add cold water to food on a hot universal tray or baking tray or directly onto food in a hot oven. The steam created could cause serious burns or scalding and the sudden change in temperature can damage the enamel.
► Do not lift the oven by the handle.
DECLARATION OF CONFORMITY
This appliance complies with the following Australian/European Directives:
— 2006/95/CE General regulations / Low tension
— 1935/2004/CE 90/128/EEC This appliance is suitable to come in contact with food
— 2004/108/CE Electromagnetic compatibility
— Low voltage – 73/23
— Safety standards – EN 60335-1, EN30-1-1, AS/NZS 3350-1,3350-2-6, AS/NZS 60335.2.6:2014
The manufacturer declares that the oven is built using certified materials and requires the appliance to be installed in accordance with the standards currently in force. This oven should only be used by a trained person and for domestic purposes only.
UNPACKING
During transportation, protective packaging was used to protect the appliance against any damage. After unpacking, please dispose of all elements of packaging in a way that will not cause damage to the environment. All materials used for packaging the appliance are environmentally friendly; they are 100% recyclable and are marked with the appropriate symbol.
► During unpacking, the packaging materials (polythene bags, polystyrene pieces, etc.) should be kept out of reach of children.
DISPOSAL OF THE APPLIANCE
Old appliances should not simply be disposed of with normal household waste, but should be delivered to a collection and recycling centre for electric and electronic equipment. A symbol shown on the product, the instruction manual or the packaging shows that it is suitable for recycling.
Materials used inside the appliance are recyclable and are labelled with information concerning this. By recycling materials or other parts from used devices you are making a significant contribution to the protection of our environment.
Information on appropriate disposal centres for used devices can be provided by your local authority.
Your InAlto Oven
CONTROLS & COMPONENTS
KEY
1. Oven function selection knob
2. LED display
3. Temperature control knob
4. Grilling rack (×2)
5. Roasting tray
6. Grilling shelf
7. Decrease (-) button
8. Confirm button
9. Increase (+) button
Installation Instructions
It’s important to carefully read the following installation instructions before beginning the installation of your oven.
IMPORTANT!
The connection of this oven must be carried out by a suitably qualified and licensed person, in accordance with the current versions of the following:
► AS/NZS 3000 Wiring Rules
► Electricity Safety Regulations 2010
► The installation instructions within this user manual
Note: Ensure there is a grounded socket nearby (behind the unit). A dedicated power circuit is recommended for the unit but not required. Additional electrical appliances on the same circuit may exceed the current (amperage) rating for that circuit. If after the installation of your unit the circuit breaker trips or the fuse fails on a repeated basis then a dedicated circuit will likely be required.
POSITIONING
The adjacent cabinetry and wall materials must be able to withstand a minimum temperature rise of 85° C above the ambient temperature of the room.
► The kitchen area should be dry and equipped with sufficient ventilation. When installing the oven, easy access to all control elements should be ensured.
► This is a built-in oven and has been designed to be housed within an oven cabinet. Coating or veneer used on cabinetry must be applied with a heat resistant adhesive (rated to 100° C). This prevents surface deformation or detachment of the coating. In the case of vinyl wrap kitchens, it is strongly recommended to have heat deflectors installed on either side of the oven cabinet.
► Your oven cabinet should be made to suit the following dimensions and can be either a tall or underbench cabinet to suit your kitchen design.
► Make sure that the electrical circuit is disconnected or fuse removed, then connect the oven into the mains supply. Important! As this appliance is hard-wired, the installation/connection should only be completed by a licensed electrician.
► Insert the oven completely into the oven cabinet and use the four screws supplied to fix the oven into place (refer to the diagram below).
Note. It is a requirement for a ventillation gap to be cut into the oven cabinet as per the diagrams below.
INSTALLATION
WARNING!
The installation must be carried out by a suitably qualified and licensed person and in accordance with the current standards.
Fitting guidelines
► The oven is manufactured to work with three-phase alternating current (220V–240V/50Hz). The connection diagram is also found on the cover of the connection box.
Remember:
► The connection wire should match the connection type and the power rating of the oven.
► The connection cable must be secured in a strain-relief clamp.
WARNING!
Remember to connect the safety circuit to the connection box terminal marked with . The electricity supply for the oven must have a safety switch which enables the power to be cut off in the case of an emergency. The distance between the working contacts of the safety switch must be at least 3mm.
Before connecting the oven to the power supply it is important to read the information on the data plate and the connection diagram.
Operating Your Oven
BEFORE THE FIRST USE
► Remove all packaging and clean the interior of the oven.
► Take out and wash the oven fittings with warm soapy water.
► Switch on any ventilation within the room (such as a rangehood), or open any windows.
► Heat the oven to a temperature of 250° C for approximately 30-45 minutes.
Note: There may be strong odour during the first use, which is the burning off of any chemical residues from its construction. This is normal for all ovens.
IMPORTANT!
The inside of the oven should only be washed with warm water and a small amount of washing up liquid.
OVEN FUNCTIONS & OPERATION
IMPORTANT!
In order for the oven to operate, you must:
► Select the required conditions of the oven,I .e. the temperature and a mode of heating.
► Set the knob to the required position, turning it to the right (clockwise).
► Press and hold the Play/Confirm button for three seconds, to confirm your selected operating settings (I.e. cooking mode and temperature). Your oven will begin to operate.
INDICATOR ICONS
Indicator A is the “on/off light” for the electric timer and oven working. When the oven is connected with electricity, the LED display will be on, and will be constantly on, the other three functions of the timer lights are off. After choosing the cooking function and temperature, the oven starts to work without timer
► Indicator B The “Cooking Duration Function Light”: it’s used to set the desired cooking time length.
► Indicator C The “End Cooking Function Light”: it’s used together with the “Cooking Duration Function”.
► Indicator D The “Cooking Indicting Light”: when the oven is heating it will light up. Vice versa, when the oven is not heating, it will go off.
SETTING THE TIME
The default setting of your oven’s clock is 12:00.
When the oven is connected with electricity for the first time, the display will show “12:00” with the “12” blinking.The clock can now be set:
► The “Hour” display will start flashing and pressing the +/- buttons will adjust the hour.
► Press the “Confirm” button again, and the “Minute” display will begin to flash. Use the +/- buttons to set the minutes, followed by the “Confirm” button again.
► The clock is now set.
USING THE CO OKING D U R ATION FUNCTION
To set the Cooking Duration function:
► Press the “Confirm” button until the “Cooking Duration Light” (Indicator B) is displayed and the “hour” time is flashing.
► Now set the cooking duration hours by using the +/- buttons, followed by the “Confirm” button again.
► The “Minute” display will begin to flash for adjustment. After the cooking period length is adjusted, press “Confirm” button again.
► Select your required cooking function and cooking temperature using the control knobs.
► The “Cooking Duration Light ” (Indicator A, B, C) will now be displayed and the clock will be showing the set cooking duration, counting downwards.
► When the set cooking duration is reached, the “Cooking Duration” indicator will start to flash and an alarm will sound 10 times.
► The “Oven On” indicator will also switch off. After the alarm has finished, press any button to exit this function.
Note: To stop the oven during the “Cooking Duration” operation, long press the “Confirm” button.
Cooking Duration Example:
The time is 3:30pm now and you would like to start cooking using the convection function at 220° C for 2 hour and 15 minutes.
► Press the “Confirm” button until indicator B is displayed flashing.
► Use the +/- buttons to adjust the time to 2:00 hours and press the Confirm button. The minutes will begin to flash and you can use the +/- buttons to adjust the minutes to 15 minutes, followed by the Confirm button. The cooking duration of 2 hours and 15 minutes will now be set.
► Now turn the function knob to the Convection mode and the Temperature knob to 250° C. The oven will start to work and the clock will display a countdown.
► When the cooking duration has completed, an alarm will sound ten times and Indicator B and Dwill be flashing. Afterthe alarm has finished, press any button to return to the default clock display.
USING THE DELAYED COOKING FUNCTION
The Delayed Cooking function will only work after the Cooking Duration function is set in use.
► After setting the Cooking Duration function, press the “Confirm” button again.
► The “End Cooking” indicator (Indicator D) will be displayed and flashing together with the “Hour” display.
► Set the required cooking finishing time as you did when setting the Cooking Duration.
► When the finishing time is adjusted, press the “Confirm” button to set.
► The “End Cooking” indicator (Indicator D) will now be permanently displayed and the time showing on the display is now back to the clock.
► The system will automatically calculate the cooking starting time, and when it’s reached, the oven will beginheating. Indicators A, B, C, D will all be displayed.
► When the set cooking finishing time is reached, the “End Cooking” indicator (indicator B, D) will start flashing , and the alarm will sound 10 times, and the light on the oven (Indicator C) will be turned off. You can now exit this function and pressing any button to return to the default clock display.
Delayed Cooking Example:
The time is 1:00pm now and you would like to finish cooking at 6:30pm, however the cooking time is 2 hours.
► Press the “Confirm” button until indicator B and the cooking duration time are flashing. Then set the cooking duration as per the previous example.
► Press the “Confirm” button again and Indicator B and “2”.
► Use the +/- buttons to adjust the End Cooking time to 18:30pm, and press the “Confirm” button again to set. The display will go back to a clock.
► Now set your desired cooking function and temperature using the knobs. The oven will automatically switch on at 4:30pm and switch off at the desired end time of 6:30pm.
FAST START FEATURE
Your Inalto oven is equipped with a fast start function which can be used to bring your oven up to 150° C in approximately 4 minutes.
To use this feature:
► Set the oven function knob to the position of “Fan assisted Bottom & Central elements”.
► Set the temperature knob to 150° C (or lower if desired).
► Once the oven is at temperature, the “Oven Heating” indicator (Indicator D) will switch off.
► Press and hold the Play/Confirm button for 3 seconds to confirm your selected settings. Your oven will begin to operate.
USE OF THE GRILL
Your InAlto oven grills through the use of infrared rays emitted by the incandescent grill heater.
IMPORTANT! You should always use the grill function with the door shut. When the grill is in use with the oven door open, accessible parts can become hot and damage can be done to the controls.
In order to use the grill:
► Set the oven function knob to one of the grill functions.
► Heat the oven for approximately 4-5 minutes.
► Insert a tray with your dish onto the appropriate cooking shelf.
Note: The grill function can be used upto a maximum of 250° C, whilst the “Grill and fan assist” function can be used at a maximum of 200° C.
Cleaning & Maintenance
By ensuring proper cleaning and maintenance of your Inalto oven, you can ensure that it will have a long and fault free operation.
WARNING!
Do not start cleaning the oven until it has completely cooled.
► Typically you should only ever need to clean your oven with warm soapy water, or light cleaning products to assist with the removal of fat or oil emulsions.
► Your oven should be cleaned after every use and you can use the “Light” function to assist with visibility.
► After cleaning your oven chamber, you should wipe it dry.
CLEANING THE GLASS
► Glass surfaces on the door and control panel should be cleaned immediately after soiling, using a damp cloth.
► Oven cleaners may be used to remove stubborn stains and built-up residues.
► Avoid the use of harsh abrasive cleaners and sharp metal scrapers as they can scratch or damage the surface.
CLEANING THE STAINLESS STEEL
All grades of stainless steel can stain or discolour and you must regularly ensure it’s kept clean using the following procedures:
► Start by using clean, warm soapy water. For stubborn stains or discolouration, you can try stainless steel cleaners available from the supermarket.
► Be careful when cleaning the stainless steel, as there may be sharp edges.
► DO NOT use abrasive or harsh solvent cleaners.
CLEANING THE OVEN/GRILL
► Always keep the internal of the oven clean, ensuring that fats and oils don’t accumulate around the elements or fan.
► Always keep the oven dish, baking trays and grill dish inserts clean as any deposits may catch fire or smoke.
► Always wrap your meats in aluminium foil or use a covered oven-roasting dish to minimise required cleaning.
DOOR REMOVAL
In order to obtain easier access to the oven chamber for cleaning, it is possible to remove the door.
To do this:
► Tilt the safety catch part of the hinge upwards.
► Close the door lightly, lift and pull it out towards you.
► In order to fit the door back on to the oven, do the reverse.
When fitting, ensure that the notch of the hinge is correctly placed on the protrusion of the hinge holder. After the door is fitted to the oven, the safety catch should be carefully lowered down again. If the safety catch is not set it may cause damage to the hinge when closing the door.
Remove the inner glass panel
a. Press and hold the two sides of the grid with both hands to pull it out.
b. Remove the inner glass can be removed raster.
c. The inner glass pulled out from beneath plastic fixed block. After cleaning , the inner glass insert the following plastic fixed block, then install the above plastic mounting block.
Replacement of the oven light bullb
IN order to avoid the possilbility of an electric shock ensure that the appliance is switched off before replacing the bullb.
› Set all control knobs to the position “●”/ “0” and disconnect the mains plug
› unscrew and wash the lamp cover and then wipe it dry
› unscrew the light bulb from the socket , replace the bulb with a new one-a high temperature bulb ( 300°C ) with the following parameters:
– voltage 230 V
– power 25 W
– thread E14
› Screw the bulb in , making sure it is properly inserted into the ceramic socket.
› Screw in the lamp cover.
Troubleshooting & Technical Data
OPERATION IN CASE OF EMERGENCY
In the event of an emergency you should:
► Switch off all oven controls (i.e. Cooking Function and Temperature)
► Switch the oven off at the isolation switch or at the fuse box.
► Call the Residentia Support Team on 1300 11 HELP (4357).
Some minor faults can be fixed by referring to the instructions given in the Troubleshooting section below. There is also a self-help section online at: http://www.residentiagroup.com.au
TROUBLESHOOTING
TECHNICAL DATA
Electrical details Rated Voltage: 220 – 240V, 50/60Hz
Power rating: Maximum 3.1kW
Oven details Dimensions (H,W,D mm): 59.5mm, 59.5mm, 57.5mm
Usable capacity: 83 litres
Weight: ~34kg
Warranty Information
NEW ZEALAND WARRANTY TERMS & CONDITIONS COOKING APPLIANCES
To help care for your investment, be sure to register your appliance online. Registration will help you if you need to arrange service in the future, and serves as a record of your purchase – including critical information like model number and serial number – that you can refer to at any time.
Simply visit the below website, or ask your retailer for help:http://www.inalto.co.nz/register
WARRANTY:
These products are covered by a warranty for a period of 24 months from the date of purchase, subject to the following conditions*. The warranty covers rectification free of charge of any fault arising from defective materials or components, or faulty workmanship or assembly.
* The conditions above mentioned are:
1. That the purchaser carefully follows all instructions packed with the product;
2. That the purchaser and/or installer carefully follows the installation instructions provided and complies with electrical wiring regulations, gas and/or plumbing codes;
3. That the purchaser carefully follows instructions provided in the owner’s handbook relating to the proper use and care of the product and does not use the product for any purpose other than the domestic use for which it has been designed;
4. Commercial use of the product for professional or industrial purposes will void this warranty.;
5. That the product was purchased and installed in New Zealand;
6. That this warranty does not extend to:
a) optional glass lids for hobs apart from claims which relate to mechanical or physical damage thereof at the date of purchase;
b) ‘consumable’ parts such as light bulbs or filters;
c) damage to ceramic glass caused by liquid or solid spill-overs, lack of maintenance, or impact;
d) damage to surface coatings caused by cleaning or maintenance using products not recommended by the owner’s handbook;
e) defects caused by normal wear and tear, accident, negligence, alteration, misuse or incorrect installations;
f) a product dismantled, repaired or serviced by any serviceman other than an authorised service agent;
g) a product not in possession of the original purchaser;
h) damage caused by power outages or surges
i) damage caused by pests (eg. rats, cockroaches etc.)
7. That if the product is a freestanding microwave oven or small appliance it must be returned to the dealer/ retailer for servicing.These products, unless stated otherwise, have a 12 month warranty from original date of purchase with 24 months on the microwave magnetron; Waste disposers have a 12 month warranty.
8. The provision of service under this warranty is limited by a 25km boundary from the retailer where the product was purchased except for microwaves. Such travelling outside of these limits will incur commercial cost to be paid by you, regulated by the number of kilometres travelled beyond the 25km limit (50km return trip). Microwaves are to be delivered to the nearest authorised service agent by the customer.
Please refer to your user manual for any further conditions that may apply to your specific model.
Nothing herein contained shall be construed in any way as excluding or limiting your rights under the Consumer Guarantees Acts 1993.
For Service please visit http://www.applico.co.nz/service or contact the dealer/retailer from whom you purchased the product from or call the 0800 number listed below. If you are unable to establish the date of purchase, or the fault is not covered by this warranty, or if the product is found to be in working order, you will be required to bear all service call charges.
Registration of this warranty constitutes acceptance of the terms and conditions of this warranty.
Should you require any assistance, please call Customer Services on 0800 763 448.
Distributed by Applico Ltd.
http://www.applico.co.nz
July 2019
After registering your appliance online, we recommend you fill out the below information for your reference and keep this warranty card in a safe place.
THIS WARRANTY IS VALID IN NEW ZEALAND ONLY.
Warranty Information
WARRANTY TERMS & CONDITIONS COOKING APPLIANCES AUSTRALIA ( BUILT – IN OVENS , COOKTOPS )
This document sets out the terms and conditions of the product warranties for Residentia Group Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should you require service for your Appliance.
1. IN THIS WARRANTY
(a) ‘acceptable quality’ as referred to in clause 10 of this warranty has the same meaning referred to in the ACL;
(b) ‘ACL’ means Trade Practices Amendment (Australian Consumer Law) Act (No.2) 2010;
(c) ‘Appliance’ means any Residentia Group product purchased by you accompanied by this document;
(d) ‘ASR’ means Residentia Group authorised service representative;
(e) ‘Residentia Group’ means Residentia Group Pty Ltd of 118 Campbell Street VIC 3066,ACN 600 546 656 in respect of Appliances purchased in Australia;
(f ) ‘major failure’ as referred to in clause 10 of this warranty has the same meaning referred to in the ACL and includes a situation when an Appliance cannot be repaired or it is uneconomic for Residentia Group, at its discretion, to repair an Appliance during the Warranty Period;
(g) ‘Warranty Period’ means:
(i) where the Appliance is used for personal, domestic or household use (i.e. normal single family use) as set out in the instruction manual, the Appliance is warranted against manufacturing defects for 24 months, following the date of original purchase of the Appliance;
(h) ‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. This warranty only applies to Appliances purchased and used in Australia and is in addition to (and does not exclude, restrict, or modify in any way) any nonexcludable statutory warranties in Australia.
3. During the Warranty Period Residentia Group or its ASR will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Residentia Group or its ASR may use remanufactured parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Residentia Group. This warranty does not apply to light globes, batteries, filters or similar perishable parts.
4. Parts and Appliances not supplied by Residentia Group are not covered by this warranty.
5. You will bear the cost of transportation, travel and delivery of the Appliance to and from Residentia Group or its ASR. If you reside outside of the service area, you will bear the cost of:
(a) travel of an authorised representative;
(b) transportation and delivery of the Appliance to and from Residentia Group or its ASR, in all instances, unless the Appliance is transported by Residentia Group or its ASR, the Appliance is transported at the owner’s cost and risk while in transit to and from Residentia Group or its ASR.
6. Proof of purchase is required before you can make a claim under this warranty.
7. You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. Residentia Group is not liable in the following situations (which are not exhaustive):
(a) the Appliance is damaged by:
(i) accident
(ii) misuse or abuse, including failure to properly maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or incorrect power supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional instructions supplied with the Appliance;
(b) the Appliance is modified without authority from Residentia Group in writing;
(c) the Appliance’s serial number or warranty seal has been removed or defaced;
(d) the Appliance was serviced or repaired by anyone other than Residentia Group, an authorised repairer or ASR.
8. This warranty, the contract to which it relates and the relationship between you and Residentia Group are governed by the law applicable where the Appliance was purchased.
9. To the extent permitted by law, Residentia Group excludes all warranties and liabilities (other than as contained in this document) including liability for any loss or damage whether direct or indirect arising from your purchase, use or non use of the Appliance.
10. For Appliances and services provided by Residentia Group in Australia, the Appliances come with a guarantee by Residentia Group that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. The benefits to you given by this warranty are in addition to your other rights and remedies under a law in relation to the Appliances or services to which the warranty relates.
11. At all times during the Warranty Period,Residentia Group shall, at its discretion, determine whether repair, replacement or refund will apply if an Appliance has a valid warranty claim applicable to it.
12. Missing parts are not covered by warranty.Residentia Group reserves the right to assess each request for missing parts in a case by case basis. Any parts that are not reported missing in the first week after purchase will not provide free of charge.
13. To enquire about claiming under this warranty, please follow these steps:
(a) carefully check the operating instructions, user manual and the terms of this warranty;
(b) have the model and serial number of the Appliance available;
(c) have the proof of purchase (e.g. an invoice) available;
(d) telephone the numbers shown below.
14. You accept that if you make a warranty claim, Residentia Group and its ASR may exchange information in relation to you to enable Residentia Group to meet its obligations under this warranty.IMPORTANTBefore calling for service, please ensure that the steps in point 12 have been followed.
Telephone contacts
► Service: Please call 1300 11 HELP (4357)
NOTE:
The Australian Consumer Law requires the inclusion of the following statement with this warranty:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
